GasBuddy News Article

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Author	Topic: Driving Up The Deals; GM’s 60 Day Guarantee	Post a Reply Back to Topics

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ENORMS Champion Author Colorado Posts:1,275 Points:524,650 Joined:Sep 2006	Message Posted: Nov 23, 2009 6:08:13 AM Ignore ENORMS Report Abuse get a rebate or get a guarantee....your choice!!
alterman156 Champion Author New York Posts:1,605 Points:405,475 Joined:Dec 2008	Message Posted: Nov 21, 2009 8:49:25 PM Ignore alterman156 Report Abuse If GM starts to make better cars, then they won't need a 60 guarantee.
ziyulu Champion Author Oklahoma City Posts:2,588 Points:490,145 Joined:Aug 2007	Message Posted: Nov 21, 2009 2:31:04 PM Ignore ziyulu Report Abuse I say it's just like insurance. You pay an extra $500 because you can't get the rebate for the right to return a vehicle after 60 days. That's pretty expensive insurance in my opinion.
planetmail All-Star Author Calgary Posts:894 Points:188,980 Joined:Jan 2009	Message Posted: Nov 21, 2009 1:10:58 PM Ignore planetmail Report Abuse Agreed, just a spin on increasing sales like "employee pricing". The limitations of the return policy make it hard for one to qualify without abandoning their GM vehicle in their garage until the vehicle is returned. Real use of the vehicle when trying to return it may disqualify the ability to return it.
fordmexico Champion Author Michigan Posts:1,539 Points:134,080 Joined:Oct 2009	Message Posted: Nov 21, 2009 11:56:02 AM Ignore fordmexico Report Abuse Success of GM's promotion from Motor Trend's website on November 19, 2009 "Reuss said Thursday that "653 out of 222,000 vehicles sold (since the program began in September) opted for the coverage" instead of cash. Under the program, buyers can choose from a 60-day money back guarantee, in which they can return their new GM car or truck for any reason. The vast majority of customers chose incentives instead, the alternative option to the guarantee. " Of those 653 who chose the money-back guarantee, 53 vehicles have been returned and 140 more are in the process for being returned, Reuss said, "and we're calling all of them." The success rate looks even better, Reuss suggested, when you consider that no more than 20 of those 193 customers returning vehicles plan to buy a non-GM competitor in the GM model's place. "Read more: http://wot.motortrend.com/6578533/auto-news/gm-customers-return-193-cars-and-trucks-under-60-day-satisfaction-guarantee/index.html#ixzz0XW9sPYIA "
djgunrunner Champion Author Salt Lake City Posts:3,921 Points:1,208,500 Joined:Apr 2005	Message Posted: Nov 21, 2009 11:42:22 AM Ignore djgunrunner Report Abuse If you buy a new Chevy betting on the 60 day guarantee you had better read the fine print. If something sounds to good to be true is usually is.
snewwee Champion Author Detroit Posts:4,158 Points:850,630 Joined:Sep 2007	Message Posted: Nov 21, 2009 11:39:50 AM Ignore snewwee Report Abuse I hear you can expect a call from the big cheese and he's looking for answers if bring one of his cars back.
derKraut All-Star Author Ontario Posts:538 Points:276,185 Joined:Dec 2008	Message Posted: Nov 21, 2009 11:06:00 AM Ignore derKraut Report Abuse Well I was going to buy one AWD for the 2 worst Months of the Winter - then read the fine print. Sales tax is not refundable and here it is 13% so that is a dis-incentive.
POLELANE Champion Author Ohio Posts:4,994 Points:545,020 Joined:Mar 2008	Message Posted: Nov 21, 2009 10:22:27 AM Ignore POLELANE Report Abuse don't most of them share powertrains and engines?
remay Champion Author Houston Posts:1,345 Points:980,550 Joined:May 2006	Message Posted: Nov 21, 2009 9:10:49 AM Ignore remay Report Abuse "Disgruntled customers are apparently given exit interviews by one of the company's engineering staff, to find out why the customer wasn't satisfied. GM leaders call it the "best unfiltered feedback" they can get" Seems they could also have sent out surveys to customers after 60 or 90 days to see how they like their purchase.
Terrapinone Champion Author Baltimore Posts:2,580 Points:988,900 Joined:May 2004	Message Posted: Nov 21, 2009 8:59:06 AM Ignore Terrapinone Report Abuse Still concerned about GM no matter what they offer.
car253 Champion Author Ohio Posts:1,447 Points:404,380 Joined:Oct 2008	Message Posted: Nov 21, 2009 8:37:27 AM Ignore car253 Report Abuse This is a good program that gives the car buyer extra protection that other car makers do not offer. Even with the conditions for the return of the car the buyer has an out. Name another car maker that offers this protection. It is true that you cant wreck the car and then give it back or rack up tens of thousands of miles and return the car.
gs7101 All-Star Author San Antonio Posts:935 Points:66,340 Joined:Jun 2009	Message Posted: Nov 21, 2009 8:29:36 AM Ignore gs7101 Report Abuse This promotion is nothing more than a gimmick -- GM is well aware that most people will not return their vehicles after 60 days!
silverfox63 Champion Author Michigan Posts:2,469 Points:494,690 Joined:Oct 2008	Message Posted: Nov 21, 2009 8:14:18 AM Ignore silverfox63 Report Abuse They have to many strings attached to this program. Of course, I am also not a loyal GM buyer either.
DerHahn Champion Author Illinois Posts:7,092 Points:972,610 Joined:May 2004	Message Posted: Nov 21, 2009 7:42:28 AM Ignore DerHahn Report Abuse i'm sure most the people buying gm vehicles under this program were already gm customers. a vehicle is a major purchase and not something most people just do on a whim. it's not like buying a dvd player and then deciding you want blu ray instead. [Edited by: DerHahn at 11/21/2009 8:43:12 AM EST]
tomfromnm All-Star Author New Mexico Posts:742 Points:374,915 Joined:Nov 2008	Message Posted: Nov 21, 2009 7:40:29 AM Ignore tomfromnm Report Abuse I would like to see other car makers do the same
Gassed01 All-Star Author Toronto Posts:988 Points:682,055 Joined:Jan 2006	Message Posted: Nov 21, 2009 7:13:26 AM Ignore Gassed01 Report Abuse Interesting tactic. Suggests confidence in their products. I wonder what the return rate has been.
ArmydudeNC Champion Author North Carolina Posts:2,304 Points:225,025 Joined:Jul 2009	Message Posted: Nov 21, 2009 6:56:25 AM Ignore ArmydudeNC Report Abuse About time they stood behind their vehicles.....if they stood out front they would get ran over by them. I love the spin of no body returns their vehicle they only trade because they bought the wrong vehicle. Most people go after the cash back option which negates the 60 day return policy.
timdtune All-Star Author Virginia Posts:634 Points:132,460 Joined:Feb 2009	Message Posted: Nov 21, 2009 6:53:14 AM Ignore timdtune Report Abuse What would make a person drive a car and then decide they don't like it. What about the long term. Drive it for three years and see how often it breaks down, then I could give you an accurate assessment that I don't like the car.
fitwit Champion Author Stockton Posts:1,363 Points:285,055 Joined:May 2009	Message Posted: Nov 21, 2009 5:19:11 AM Ignore fitwit Report Abuse Oh, does that include their new car, is it the volt that gets the 200 plus mpg?
fitwit Champion Author Stockton Posts:1,363 Points:285,055 Joined:May 2009	Message Posted: Nov 21, 2009 5:17:49 AM Ignore fitwit Report Abuse Hope it helps them and that the customers are satisfied. If not their cars are worth less when they have been used for 60 days.
lovelakota Veteran Author Detroit Posts:314 Points:586,580 Joined:Apr 2006	Message Posted: Nov 21, 2009 4:40:43 AM Ignore lovelakota Report Abuse Any new car will perform great in the first 60 days. This "return policy" would under no circumstances sway me to buy a GM product.
runningmp Champion Author Corpus Christi Posts:12,819 Points:1,594,135 Joined:Sep 2005	Message Posted: Nov 21, 2009 12:55:14 AM Ignore runningmp Report Abuse Have to agree with Bussman...in a recent poll it has been found that if the company received a bailout there was a 50% less chance that a customer would buy a vehicle from them.
sosgas All-Star Author Portland Posts:505 Points:218,015 Joined:Feb 2009	Message Posted: Nov 21, 2009 12:52:05 AM Ignore sosgas Report Abuse Great Deal ! We can TRY !!!!
Bussman Champion Author Dallas Posts:1,403 Points:390,110 Joined:Nov 2008	Message Posted: Nov 20, 2009 11:59:50 PM Ignore Bussman Report Abuse Big deal.