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Author Topic: Driving Up The Deals; GM’s 60 Day Guarantee Post a Reply Back to Topics
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ENORMS Car icon
Champion Author Colorado

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Message Posted: Nov 23, 2009 6:08:13 AM

get a rebate or get a guarantee....your choice!!
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alterman156 Car icon
Champion Author New York

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Message Posted: Nov 21, 2009 8:49:25 PM

If GM starts to make better cars, then they won't need a 60 guarantee.
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ziyulu Car icon
Champion Author Oklahoma City

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Message Posted: Nov 21, 2009 2:31:04 PM

I say it's just like insurance. You pay an extra $500 because you can't get the rebate for the right to return a vehicle after 60 days. That's pretty expensive insurance in my opinion.
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planetmail Car icon
All-Star Author Calgary

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Message Posted: Nov 21, 2009 1:10:58 PM

Agreed, just a spin on increasing sales like "employee pricing". The limitations of the return policy make it hard for one to qualify without abandoning their GM vehicle in their garage until the vehicle is returned. Real use of the vehicle when trying to return it may disqualify the ability to return it.
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fordmexico Car icon
Champion Author Michigan

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Message Posted: Nov 21, 2009 11:56:02 AM

Success of GM's promotion from Motor Trend's website on November 19, 2009

"Reuss said Thursday that "653 out of 222,000 vehicles sold (since the program began in September) opted for the coverage" instead of cash. Under the program, buyers can choose from a 60-day money back guarantee, in which they can return their new GM car or truck for any reason. The vast majority of customers chose incentives instead, the alternative option to the guarantee. "

Of those 653 who chose the money-back guarantee, 53 vehicles have been returned and 140 more are in the process for being returned, Reuss said, "and we're calling all of them."

The success rate looks even better, Reuss suggested, when you consider that no more than 20 of those 193 customers returning vehicles plan to buy a non-GM competitor in the GM model's place. "Read more: http://wot.motortrend.com/6578533/auto-news/gm-customers-return-193-cars-and-trucks-under-60-day-satisfaction-guarantee/index.html#ixzz0XW9sPYIA

"
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Champion Author Salt Lake City

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Message Posted: Nov 21, 2009 11:42:22 AM

If you buy a new Chevy betting on the 60 day guarantee you had better read the fine print. If something sounds to good to be true is usually is.
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Champion Author Detroit

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Message Posted: Nov 21, 2009 11:39:50 AM

I hear you can expect a call from the big cheese and he's looking for answers if bring one of his cars back.
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derKraut Car icon
All-Star Author Ontario

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Message Posted: Nov 21, 2009 11:06:00 AM

Well I was going to buy one AWD for the 2 worst Months of the Winter - then read the fine print. Sales tax is not refundable and here it is 13% so that is a dis-incentive.
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POLELANE Car icon
Champion Author Ohio

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Message Posted: Nov 21, 2009 10:22:27 AM

don't most of them share powertrains and engines?
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remay Car icon
Champion Author Houston

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Message Posted: Nov 21, 2009 9:10:49 AM

"Disgruntled customers are apparently given exit interviews by one of the company's engineering staff, to find out why the customer wasn't satisfied. GM leaders call it the "best unfiltered feedback" they can get"

Seems they could also have sent out surveys to customers after 60 or 90 days to see how they like their purchase.

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Terrapinone Car icon
Champion Author Baltimore

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Message Posted: Nov 21, 2009 8:59:06 AM

Still concerned about GM no matter what they offer.
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car253 Car icon
Champion Author Ohio

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Message Posted: Nov 21, 2009 8:37:27 AM

This is a good program that gives the car buyer extra protection that other car makers do not offer. Even with the conditions for the return of the car the buyer has an out. Name another car maker that offers this protection. It is true that you cant wreck the car and then give it back or rack up tens of thousands of miles and return the car.
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gs7101 Car icon
All-Star Author San Antonio

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Message Posted: Nov 21, 2009 8:29:36 AM

This promotion is nothing more than a gimmick -- GM is well aware that most people will not return their vehicles after 60 days!
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silverfox63 Car icon
Champion Author Michigan

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Message Posted: Nov 21, 2009 8:14:18 AM

They have to many strings attached to this program. Of course, I am also not a loyal GM buyer either.
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DerHahn Car icon
Champion Author Illinois

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Message Posted: Nov 21, 2009 7:42:28 AM

i'm sure most the people buying gm vehicles under this program were already gm customers. a vehicle is a major purchase and not something most people just do on a whim.

it's not like buying a dvd player and then deciding you want blu ray instead.

[Edited by: DerHahn at 11/21/2009 8:43:12 AM EST]
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tomfromnm Car icon
All-Star Author New Mexico

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Message Posted: Nov 21, 2009 7:40:29 AM

I would like to see other car makers do the same
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Gassed01 Car icon
All-Star Author Toronto

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Message Posted: Nov 21, 2009 7:13:26 AM

Interesting tactic. Suggests confidence in their products. I wonder what the return rate has been.
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ArmydudeNC Car icon
Champion Author North Carolina

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Message Posted: Nov 21, 2009 6:56:25 AM

About time they stood behind their vehicles.....if they stood out front they would get ran over by them. I love the spin of no body returns their vehicle they only trade because they bought the wrong vehicle. Most people go after the cash back option which negates the 60 day return policy.
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All-Star Author Virginia

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Message Posted: Nov 21, 2009 6:53:14 AM

What would make a person drive a car and then decide they don't like it. What about the long term. Drive it for three years and see how often it breaks down, then I could give you an accurate assessment that I don't like the car.
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Champion Author Stockton

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Message Posted: Nov 21, 2009 5:19:11 AM

Oh, does that include their new car, is it the volt that gets the 200 plus mpg?
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Champion Author Stockton

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Message Posted: Nov 21, 2009 5:17:49 AM

Hope it helps them and that the customers are satisfied. If not their cars are worth less when they have been used for 60 days.
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Veteran Author Detroit

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Message Posted: Nov 21, 2009 4:40:43 AM

Any new car will perform great in the first 60 days. This "return policy" would under no circumstances sway me to buy a GM product.
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runningmp Car icon
Champion Author Corpus Christi

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Message Posted: Nov 21, 2009 12:55:14 AM

Have to agree with Bussman...in a recent poll it has been found that if the company received a bailout there was a 50% less chance that a customer would buy a vehicle from them.
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All-Star Author Portland

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Message Posted: Nov 21, 2009 12:52:05 AM

Great Deal ! We can TRY !!!!
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Champion Author Dallas

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Message Posted: Nov 20, 2009 11:59:50 PM

Big deal.
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